Understanding IT Service Management with ITIL


[Project and IT Management Training]

This course using the ITIL framework gives an understanding to IT service management which refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.

To register, kindly fill the form on the right side of the page and select 'Understanding IT Service Management with ITIL' and a detailed information about the program will be provided.

 For more enquiries, call 08069386320 or 08026699981 or  send us an email at course_enquiry@deft-rains.com.

Kindly note that the training will take place at the following venue:
Lagos: Deft-Rains Solutions Nigeria,143 Ojuelegba Road by Karimu Street Juncture, Surulere, Lagos.

For corporate organisations, if you want the training to take place at your company wherever you are we can meet you there.
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals, business managers, business owners that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.



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Why Deft-rains Solutions

Hands-On Training

Our training methodology is exclusively hands-on. It is important that our students can put to practice whatever they have learnt during the training.

Experienced Instructors

Our Instructors are skilled and they bring their industrial experience to bear in the classroom.

Industry focused Integration

Our trainees attend our training because they believe our trainings will bridge the gap between the industry and the classroom. Thus preparing them for a career in the industry.

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Contact us

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Contact Information

  • Address: 2nd floor, 143 Ojuelegba Road, by Karimu Street Surulere, Lagos, Nigeria.

  • Mail Us: deftcc@deft-rains.com

  • Phone: +234 (0) 8061597138
                          +234 (0) 8058082048



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