Understanding IT Service Management with ITIL


[Project and IT Management Training]

This course using the ITIL framework gives an understanding to IT service management which refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.

5days

To request for a complete course information and price, email-corptrainings@deft-rains.com
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals, business managers, business owners that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

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Why Deft-rains Solutions

Hands-On Training

Our training methodology is exclusively hands-on. It is important that our students can put to practice whatever they have learnt during the training.

Experienced Instructors

Our Instructors are skilled and they bring their industrial experience to bear in the classroom.

Industry focused Integration

Our trainees attend our training because they believe our trainings will bridge the gap between the industry and the classroom. Thus preparing them for a career in the industry.

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Contact Information

  • Address: 2nd floor, 143 Ojuelegba Road, by Karimu Street Surulere, Lagos, Nigeria.

  • Mail Us: deftcc@deft-rains.com

  • Phone: +234 (0) 8061597138
                          +234 (0) 8058082048



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